The working agreement behind our services.

Unless an accepted order states otherwise, the supplier is Tristan Ader trading as Agent Days ("we", "us" or "our"). Agent Days is currently an unincorporated business. The customer named in the proposal or order is "you" or "your".

Trading address: 3D1 Zetland House, 5-25 Scrutton Street, London EC2A 4HJ. If a future Agent Days company becomes the supplier, the relevant order and these terms will identify that entity before it assumes the contract.

Services may include the Agent Days Advisory, Gauge audits and discovery, Engage customer and system work, No-code business brains and workflows, Train programmes, implementation support, research, strategy, design, configuration, integrations and related consultancy.

Free content and indicative website descriptions are not a promise that a particular service, date, result or price will be available. Paid scope is defined by the accepted proposal, order or statement of work.

A website page or proposal is an invitation to discuss or order services, not a binding offer. A contract begins when we confirm acceptance in writing, receive required payment, or start work at your request, whichever happens first.

The contract consists of the accepted proposal or order, these terms, any statement of work and any applicable data processing agreement.

We will provide the services and deliverables described in the accepted scope with reasonable skill and care. Dates are estimates unless expressly agreed as fixed.

Work outside scope, additional revisions, new integrations, changed requirements, third-party licences and delays caused by missing information or access may affect price and timing. Material changes must be agreed in writing.

• Provide accurate information, access, content, decisions, feedback and approvals in reasonable time.
• Ensure you have authority and rights to provide data, systems, materials and instructions.
• Nominate appropriate owners and reviewers, and keep human approval where the agreed design requires it.
• Review outputs, business claims, regulated statements and operational decisions before use.
• Maintain secure credentials, lawful data practices and suitable backups for systems you control.

Charges, deposits, milestones and recurring fees are those in the accepted order. Unless stated otherwise, prices exclude VAT and third-party costs. Invoices are due on the date stated.

We may pause work or access to managed services after reasonable notice while an undisputed overdue amount remains unpaid. Statutory interest and recovery costs may apply to late commercial payments.

You must review deliverables within the acceptance period in the order, or within ten business days if no period is stated. A deliverable is accepted when approved, used in live operations, or not rejected with specific material reasons within that period.

Support, maintenance and service levels apply only where expressly included. We may correct reproducible defects within agreed scope; new requirements are chargeable changes.

Each party retains ownership of material, methods, data and intellectual property it owned before the contract. You grant us the limited rights needed to use your materials to deliver the service.

After full payment, you receive the ownership or licence to bespoke deliverables stated in the order. We retain our underlying methods, reusable know-how, templates, libraries and general components. Third-party materials remain subject to their own licences.

AI systems can produce incomplete, inaccurate or variable outputs. Unless expressly agreed otherwise, AI-assisted material is a draft or decision-support input that requires appropriate human review. We do not guarantee that an AI output is unique, error-free or suitable for regulated or high-impact use without additional controls.

Third-party models, platforms, APIs, hosting and software are governed by their providers and may change, suspend or discontinue. We are not responsible for a third party outside our reasonable control, but will use reasonable care when selecting and configuring services within our scope.

Each party must protect the other's confidential information and use it only for the contract. This does not cover information that is public without breach, already lawfully known, independently developed or required to be disclosed by law.

Each party must comply with applicable data protection law. Where we process personal data solely for you, the GDPR and Data Processing page and the accepted scope form the processing terms unless a separate data processing agreement is signed.

We warrant that paid services will be delivered with reasonable skill and care. Except as expressly stated, services and free content are provided without implied guarantees to the fullest extent permitted by law.

You must not use deliverables or systems unlawfully, to infringe rights, bypass security, deceive people, make prohibited automated decisions, or process data without an appropriate legal basis and safeguards.

Nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or another liability that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings or data, except where an accepted order expressly provides otherwise. Our total aggregate liability arising from a contract is limited to the fees paid or payable under that contract during the 12 months preceding the event giving rise to the claim.

You remain responsible for business decisions, human approvals, lawful use and maintaining appropriate backups and continuity arrangements.

Cancellation rights, notice periods and non-refundable commitments are stated in the accepted order. Either party may terminate for a material breach that is not remedied within 14 days after written notice, or immediately for insolvency or a serious unlawful or security-threatening use.

On termination, you must pay for work completed and committed third-party costs. Clauses intended to continue, including confidentiality, intellectual property, payment, data protection and liability, survive termination.

Neither party is liable for delay caused by events outside reasonable control. Neither party may transfer the contract without the other's consent, except as part of a genuine business reorganisation or sale with notice. A failure to enforce a right is not a waiver.

The contract is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless mandatory law requires otherwise. Contact agent@agentdays.co with contractual questions.